(Photo credit: Ms. Mei's multiply site. Photo was taken at a beach in Iba, Zambales during our team's summer getaway. Thanks to TL MJ's digicam.)Last Sunday, we were informed by TL Cali (our former but will be our forever-and-a-day Team Lead) no less that she was announced as the top ranking Team Lead for the combined December 2007, January 2008 and February 2008 scorecards during the site's townhall meeting last April 2nd. This means, among many other things, that we are the Best Team too since our Team Lead's monthly scorecard is the aggregate of our individual scorecards.
This is an unexpected feat. For one, we had an attrition last December of 2007 as Ms. Floe Fuentes got married and settled in Singapore. From what I know, a Team Lead's scorecard is considered failed already for any incidence of attriting agents. Two, our CSAT scores for the first two months of the year were barely passing. Lastly, our team's cumulative Quality scores is far from passing...
Thanks to AHT, Transfer rates and what else, attendance? LOL! TL's attendance policy saved us from the "kangkungan!"
Kudos and keep up the good work guys! 81M02/TeamCali is definitely excellence-personified! Here's to more VSAT metrics and all-green stats!
1 comment:
What can I say?! TL Yeho in the future? hehehe. xmpre Sok is excellence personified din though sa University nga lang. ^^;
nga pala, please add my blog in your bloglist. ^^; happy blogging!
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